All incoming calls to the central station are received by highly trained console operators. Individuals occupying this position are selected from among our most proficient and tenured operators. They have demonstrated the ability to courteously direct all calls to the appropriate representatives.

When calling the central station, these operators serve as your initial contact with Monitronics, so they have chosen people who possess the experience, the knowledge, and the professionalism to not only create an excellent first impression, but to instill in our callers a sense of confidence and security, while assuring that their needs are addressed in a timely manner.

To protect the interests of all parties involved, every call to the central station is recorded on a digital voice unit. If you ever have the need to research a certain call, or simply require the information for reasons of record keeping or liability, you may file a request/discrepancy with the dealer relations department or an alarm room supervisor.